We may collect information such as
We collect your personal data from a variety of sources
From third parties and sources: whether public or private such as representatives or agents acting on your behalf, related parties, the media (including traditional, online, and social media), payment processors, financial institutions, credit agencies, government agencies, and regulators.
o Managing our relationship with you.
o Processing your job application if you apply with us.
o Communicating with you on important developments.
o Developing and improving our products and services.
o Security & Investigations e.g. alerting you to abnormal activities on your accounts with us, securing our assets and locations, investigating illegal activity such as fraud, theft, money laundering, and terrorism financing.
o Managing our risks.
o Preventing money laundering or terrorism financing activities.
o Identifying visitors and attendees to our locations and events.
We sometimes use automated systems and software to help us reach decisions about you, for example, to make credit decisions, generate business insights, carry out security, fraud, and money laundering checks, or process your data when you apply for some of our products and services.
This type of processing is carried out on a lawful basis and you can contact us to request that automated processing be reviewed by a human being if you detect any inaccuracies in your personal data.
To provide you with seamless services as well as meet regulatory requirements, we may share some of your data internally (with GT Holdings) and externally (with third parties).
We take appropriate technical and organizational measures to prevent unauthorized access, misuse, modification, or disclosure of information under our control. We utilize security frameworks, policies, and standards across our businesses to keep your data secure. We require all parties including our staff and third parties processing data on our behalf to comply with relevant policies and guidelines to ensure that information is protected in use when stored, and during transmission.
Your personal information with us remains secure because:
Where we have provided you (or where you have chosen) a password that grants you access to specific areas on our platforms, you are responsible for keeping this password confidential. We request that you do not share your password or other authentication details (e.g. token generated codes) with anyone. Please always contact us if you suspect that your personal data may have been compromised.
All Personal Information you provide to us is stored on our secure servers as well as secure physical locations and cloud infrastructure (where applicable) for the purposes of providing seamless services to you, including but not limited to ensuring business continuity, the data that we collect from you may be transferred to or stored in cloud locations at globally accepted vendors' data centers. Whenever your information is transferred to other locations, we will take all necessary steps to ensure that your data is handled securely and in accordance with this privacy policy.
We retain your data for as long as is necessary for the purpose(s) that it was collected. The storage of your data is also determined by legal, regulatory, administrative, or operational requirements. We only retain information that allows us to comply with legal and regulatory requests for certain data, meet business and audit requirements, respond to complaints and queries, or address disputes or claims that may arise.
Your Rights
You have certain rights available to you, these include
You also have the right to:
You have the right to raise a complaint to us if you are unsatisfied with the way in which your concerns have been addressed. You also have a right to lodge a complaint with the relevant regulatory authority if you determine that your data privacy rights are not being respected.
You can exercise your rights or submit complaints by contacting us via our touchpoints. We may require a valid means of identification or some additional information to ascertain that the request is coming from you. In some cases, your request may be denied and where legally permissible we shall notify you of the reasons for such denial. Additionally, where legally permissible we may charge a reasonable fee for processing your request. Where we require more time than what is permitted by law to attend to your request (e.g. owing to the complexity of the request or based on your location) we shall notify you with reasons for such delay.
Due to the nature of some of our business, it may be required that certain types of personal data be provided prior to entering into an agreement or when there are changes to your information during the course of the business relationship. Some of these requirements may be related to knowing your customer (KYC) expectations which we are obliged by regulatory authorities to collect for tax, money laundering, and terrorism prevention purposes. Some data may be necessary for certain products or services to be made available to you.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party. Information about our customers and their usage of our website is not shared with third parties for their marketing purposes. We do not disclose any information about any user’s usage of our website except in specific cases, and we do not share information with any unaffiliated third parties for marketing purposes unless you expressly give us permission to do so.
GTCO Plc refers to Guaranty Trust Bank Ltd and its subsidiaries.
Guaranty Trust Bank Ltd comprises of GTBank branches worldwide.
Guaranty Trust Bank Ltd’s subsidiaries include the following:
GTCO Plc’s subsidiaries also include the following:
Guaranty Trust Holding’s websites, products, applications, and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties. It is also important to note that content you create or share on social media platforms as well as personal information that you otherwise make available to users (e.g. your profile) is subject to the applicable social media platform’s terms of use and privacy policies. Information collected by third parties, which may include such things as location data or contact details or other personal information is governed by their privacy practices and Guaranty Trust Holding Company is not liable for any breach of confidentiality or privacy of your information on such sites. We encourage you to learn about the privacy practices of those third parties to understand how they handle your privacy.
GTCO Plc may interact with registered users of various social media platforms, including Facebook, Twitter,Google+,LinkedIn and Instagram. Please note that any content you post to such social media platforms (e.g. pictures, information, or opinions), as well as any personal information that you otherwise make available to users (e.g. your profile), is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review this information carefully in order to better understand your rights and obligations with regard to such content.
Guaranty Trust Holding Company hosts a number of free social events which include (but are not limited to) Food and Drink Festival and Fashion Weekend. Please note that there may be photos and videos taken while attending or participating in these events and by attending this event you agree to be photographed or filmed as this forms part of these events. These pictures and videos may also be posted to our social media platforms and is subject to the applicable social media platforms terms of use and privacy policy.
Keeping your account information accurate and up to date is very important. You have access to your account information, which includes your contact information, account balances, transactions and similar information through various means, such as account statements, SMS Banking, Social Media Banking and Internet Banking.
If you discover any inaccuracies in your personal information, please promptly notify us, via our branch network or Contact Centre, and provide the required documentary evidence, to enable us to implement the necessary updates or changes.
We only process children’s data
GTCO Plc may sometimes contact you with products or services that we think may be of interest to you. If you don’t want to receive such promotional materials from us, you can opt-out at any time by sending an email to holdcocommunication@gtcoplc.com
This policy may be revised on an ad-hoc basis to reflect the legal, regulatory and operating environment and such revised versions will automatically become applicable to you. We will post any revisions we make to our Privacy Policy on this page and such revised policy becomes effective as at the time it is posted. We also encourage you to check this page from time to time for updates to this policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to holdcoriskcompliance@gtcoplc.com
To contact our Data Protection Officer, kindly address your request to “The Data Protection Officer” at Plot 635, Akin Adesola Street, Victoria Island, Lagos State, Nigeria.
This privacy policy was last updated on 29th September 2022