We may collect information such as
We collect your personal data from a variety of sources
From third parties and sources: whether public or private such as representatives or agents acting on your behalf, related parties, the media (including traditional, online, and social media), payment processors, financial institutions, credit agencies, government agencies, and regulators.
o Managing our relationship with you.
o Processing your job application if you apply with us.
o Communicating with you on important developments.
o Developing and improving our products and services.
o Security & Investigations e.g. alerting you to abnormal activities on your accounts with us, securing our assets and locations, investigating illegal activity such as fraud, theft, money laundering, and terrorism financing.
o Managing our risks.
o Preventing money laundering or terrorism financing activities.
o Identifying visitors and attendees to our locations and events.
We sometimes use automated systems and software to help us reach decisions about you, for example, to make credit decisions, generate business insights, carry out security, fraud, and money laundering checks, or process your data when you apply for some of our products and services.
This type of processing is carried out on a lawful basis and you can contact us to request that automated processing be reviewed by a human being if you detect any inaccuracies in your personal data.
To provide you with seamless services as well as meet regulatory requirements, we may share some of your data internally (with GT Holdings) and externally (with third parties).
We take appropriate technical and organizational measures to prevent unauthorized access, misuse, modification, or disclosure of information under our control. We utilize security frameworks, policies, and standards across our businesses to keep your data secure. We require all parties including our staff and third parties processing data on our behalf to comply with relevant policies and guidelines to ensure that information is protected in use when stored, and during transmission.
Your personal information with us remains secure because:
Where we have provided you (or where you have chosen) a password that grants you access to specific areas on our platforms, you are responsible for keeping this password confidential. We request that you do not share your password or other authentication details (e.g. token generated codes) with anyone. Please always contact us if you suspect that your personal data may have been compromised.
We retain your data for as long as is necessary for the purpose(s) that it was collected. The storage of your data is also determined by legal, regulatory, administrative, or operational requirements. We only retain information that allows us to comply with legal and regulatory requests for certain data, meet business and audit requirements, respond to complaints and queries, or address disputes or claims that may arise.
You have certain rights available to you, these include
You also have the right to:
You have the right to raise a complaint to us if you are unsatisfied with the way in which your concerns have been addressed. You also have a right to lodge a complaint with the relevant regulatory authority if you determine that your data privacy rights are not being respected.
You can exercise your rights or submit complaints by contacting us via our touchpoints. We may require a valid means of identification or some additional information to ascertain that the request is coming from you. In some cases, your request may be denied and where legally permissible we shall notify you of the reasons for such denial. Additionally, where legally permissible we may charge a reasonable fee for processing your request. Where we require more time than what is permitted by law to attend to your request (e.g. owing to the complexity of the request or based on your location) we shall notify you with reasons for such delay.
Due to the nature of some of our business, it may be required that certain types of personal data be provided prior to entering into an agreement or when there are changes to your information during the course of the business relationship. Some of these requirements may be related to knowing your customer (KYC) expectations which we are obliged by regulatory authorities to collect for tax, money laundering, and terrorism prevention purposes. Some data may be necessary for certain products or services to be made available to you.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party. Information about our customers and their usage of our website is not shared with third parties for their marketing purposes. We do not disclose any information about any user’s usage of our website except in specific cases, and we do not share information with any unaffiliated third parties for marketing purposes unless you expressly give us permission to do so.
GTCO Plc refers to Guaranty Trust Bank Ltd and its subsidiaries.
Guaranty Trust Bank Ltd comprises of GTBank branches worldwide.
Guaranty Trust Bank Ltd’s subsidiaries include the following:
GTCO Plc’s subsidiaries also include the following:
Keeping your account information accurate and up to date is very important. You have access to your account information, which includes your contact information, account balances, transactions and similar information through various means, such as account statements, SMS Banking, Social Media Banking and Internet Banking.
If you discover any inaccuracies in your personal information, please promptly notify us, via our branch network or Contact Centre, and provide the required documentary evidence, to enable us to implement the necessary updates or changes.
We only process children’s data
GTCO Plc may sometimes contact you with products or services that we think may be of interest to you. If you don’t want to receive such promotional materials from us, you can opt-out at any time by sending an email to email@example.com
To contact our Data Protection Officer, kindly address your request to “The Data Protection Officer” at Plot 635, Akin Adesola Street, Victoria Island, Lagos State, Nigeria.